Agents must prioritize verification of the order's current status—whether it is pending payment processing, warehouse fulfillment, or logistics assignment—before communicating an estimated time of fulfillment to the customer.
Resolution involves utilizing Freshdesk automations and internal system integrations to rapidly push the order through any internal bottleneck (e.g., re-running a failed payment check or manually flagging it for immediate dispatch) to minimize customer wait time.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article